Return Policies
At Nexus Sanghi Private Limited (the “Company”), customer satisfaction is our top priority. We strive to ensure that every product meets the highest standards of quality and reliability. However, if a customer is not entirely satisfied with their purchase or if the product does not meet their expectations, we are here to assist. This Return and Refund Policy outlines the terms and conditions under which a purchaser (including a consumer and a Direct Seller) may return or request a refund for products purchased from us. Please read this policy carefully to understand your rights and our obligations in facilitating a smooth and hassle-free return or refund process.
Communication of this Policy
As part of their obligations under this Policy Document, Direct Sellers must ensure that all purchasers are informed of this policy at the time of purchase.
Eligible Returns
Purchasers who are not completely satisfied with their purchase may inform the Company within Seventy Two (72) hours from the date of receipt of the Product and must return the Product within seven (7) calendar days from the date of receipt of the Product for a refund, replacement, or store credit, subject to the following conditions:
• The return request must be accompanied with a copy of the purchase invoice.
• The Product must be unused, unexpired, unopened, and in its original packaging.
• The Product must have been stored under proper conditions.
• The Product must not have been intentionally damaged, misused, or mishandled.
Ineligible Returns
Products will not be eligible for return in the following cases:
• Products that are opened or partially consumed or tampered with.
• Products that do not meet the return eligibility criteria.
• Products that are seasonal, discontinued, or are special promotion items.
• Products purchased from unauthorised sellers, marketplaces, retailers, or resellers.
• Promotional Products, special bundles, or seasonal Products.
• Products received by the Company after the allowed return period.
Return of Damaged Products
At the time of delivery, if the Purchasers notice that the package or consignment is visibly damaged, deformed, or wet, they should refrain from accepting the delivery of such package or consignment. Further, the Purchasers must immediately inform the Company by sharing clear photos of the package or consignment showing such damage, etc.
Products received in a damaged condition may be returned under the following conditions.
• The return request must be submitted within forty-eight (48) hours of receipt of the damaged Product.
• The return request must specify the nature of the damage and be accompanied with a copy of the purchase invoice, and clear photos of the Product showing the damage.
• The Products must be shipped to the Company within seven (7) calendar days from the submission of the return request, failing which a new return request must be raised.
• Return of damaged Products is subject to the Company’s appraisal and approval. The purchaser should cooperate with the Company to facilitate the appraisal.
Terms and Conditions of Refund, etc.
• This is a good-faith policy, and the Company may blacklist any purchaser suspected of involved in an abuse of this policy.
• A purchaser may submit a return request by filling out the return form by visiting this link [mention link] and submitting the required information and documents. In case of a return request in respect of a damaged Product, the Company reserves the right to approve the request based on the photographs submitted. Damaged Products should be shipped only after being approved.
• Products should be delivered safely packed to the Company’s office at Indore, Madhya Pradesh, at the purchaser’s own expense. Shipping fees for voluntary returns will be borne by the purchaser. In case of return of damaged Products that are approved by the Company, the Company will reimburse reasonable shipping costs.
• Refunds will be processed only in respect of the purchase price of the Product, net of taxes and shipping charges.
• Upon approval by the Company of a return, purchasers may choose to receive a cash refund, replacement, or store credit, based on their preference. A refund request will be initiated when the returned package is received and verified by the Company.
• If preferred in cash, refunds will be processed by the original payment method within seven to fourteen (7 to 14) business days.
• In case of replacements, the shipping charges of the replacement Product must be borne by the purchaser. The replacement product will be delivered according to the Company’s standard delivery guidelines.
• No returns of replaced Products will be permitted, unless they are reported as received in damaged condition and otherwise meet the applicable criteria under this policy.
• Store credit can be used within thirty (30) days, for future purchases.
Amendments to this Policy
The Company reserves the right to update this policy at its discretion. Any changes will be communicated by publication of the amended text of this policy on the Company’s website, and such amended terms will thereby replace this version of the policy and will be applicable with immediate effect.